TERMS & CONDITIONS

These general terms and conditions of sale serve to define the rights and obligations of the Parties. Therefore, by relying upon and/or using the services of the Website, placing an order and/or concluding a contract, the User irrevocably confirms to have received a copy of these general terms and conditions and agrees to be bound by them, to the exclusion of any other.

Six Hugs & Rock ‘n Roll invites the User to read the general terms and conditions, and to accept them by clicking “I accept” at the end of the general terms and conditions in order to proceed with the purchase. Failing this, the User will be unable to pay for the purchases. The fact that the general terms and conditions of this Website are not in the User’s native language does not in any way exempt them from their application.

Users wishing to purchase on this Website declare they have full legal capacity to do so.

 

1.Seller

This Website is the property of Six Hugs & Rock ‘n Roll, Annechien Smolders, Bolwerkstraat 24, 2018 Antwerpen and is registered with business registration number 0844.483.087, Phone: +32(0473)78 70 40,  VAT number: BE 0844.483.087.

 

2. Applicability

The general conditions as stated here, apply to all products offered for sale on the Six Hugs & Rock ‘n Roll shop and for all deliveries. Every order implies the general conditions of sale are accepted. Only Belgian Law applies to the general conditions of Six Hugs & Rock ‘n Roll.

 

3. Quotes and acceptance of orders

All our quotes are obligation-free. We are only bound by an order once it has been confirmed in writing or once it has begun to be processed. Information related to products and prices, as well as the detailed order information, is compiled and distributed subject to changes and corrections.

 

4. Delivery

Products are only delivered in countries specified on the Website. Products are delivered wherever possible within the timeframe indicated during the individual order confirmation. Incorrect delivery addresses are the responsibility of the Buyer and may result in additional costs.

Unless otherwise stipulated, our prices do not include transport and delivery of the goods to the Buyer. The costs for transport and delivery are indicated separately. The stated delivery times are not binding but are provided merely as an indication. Delays in delivery do not constitute grounds for termination of the agreement or for the payment of damages to the Buyer, except in the case of deliberate delay.

We reserve the right to carry out partial deliveries.

In the event of non-delivery of the goods, any amount paid by the Buyer will be reimbursed without interest or other compensation.

 

5. Right of ownership

All delivered goods remain the property of the Seller until paid for in full, including all costs and taxes, interest and fees. In the event of non-payment, we reserve the right to reclaim the goods by operation of law at the Buyer’s expense.

 

6. Complaints

In order to be admissible, complaints must reach us: (a) in the case of complaints related to non-conformity of deliveries, within eight (8) days following receipt of the goods and (b) in the case of hidden faults, within eight (8) days following the discovery of the fault or the moment by which time such a discovery could reasonably be expected to have taken place. Acceptance of the goods by the Buyer covers every possible fault or non-conformity observable at that time.

 

7. Warranty

Our warranty is limited to the warranty for hidden faults and the warranty in the case of consumer purchases, as stipulated in the Civil Code.

We may only be held liable for damage in the event of deliberate act or gross negligence. We are not liable for any indirect damages whatsoever which may have been incurred by the Buyer.

 

8. Right of renunciation

In the framework of remote sales to consumers subject to the Law of 6th of April 2010, consumers have the right to inform the Seller of their wish to cancel the purchase, without justification and without penalty within 14 calendar days of delivery.

In the event the Buyer wishes to make recourse to this right, he/she is required to inform the Seller by phone or by letter within 14 calendar days following the day of delivery.

The Buyer is required to return all goods in original condition and packaging at his/her own risk and expense to Six Hugs & Rock ‘n Roll, Bolwerkstraat 24, 2018 Antwerpen, Belgium. Under stamped or not stamped shipments are always refused and will be sent back to the Sender.

Goods specifically designed for the Buyer cannot be accepted. In such cases, the Buyer cannot make recourse to any right of renunciation.

Six Hugs & Rock ‘n Roll returns the complete amount of the purchase, within 30 days after the goods have been returned. If goods have not been returned in accordance with the conditions of the right to cancel, the amount of the purchase, will not or not completely be returned.

The product, in this case, remains the Buyer’s property. On his/her demand the goods can be sent back on the condition of payment of the shipping costs.

 

9. Force Majeure

The Seller is not responsible for delays in the execution or the non-execution of its commitments arising as a result of events outside its normal control, including production interruptions, difficulties in acquiring or shortages of raw materials, work force, energy or transport or delays in transport, strikes, lock outs, work interruptions or other collective labour disputes, whether or not they are directly related to ourselves or our suppliers and this even in the event these events are foreseeable.

 

10. Prices and payment

Before settling the bill, the Buyer is notified of the price of the goods. All prices are in euro and include VAT. Shipment costs are mentioned separately.

Agreeing a price with the Customer does not omit the right of Six Hugs & Rock ‘n Roll to raise the price.

If a price is risen after the agreement was made, the Customer can cancel the agreement, independently from the percentage of the raise.

Offers are valid as long as the goods are in stock and for the period that is mentioned.

Invoices are payable in full to our head office at Bolwerkstraat 24, 2018 Antwerpen, Belgium by the due date and without discount unless otherwise indicated on the invoice.

In order to be admissible, all complaints related to invoices must be formulated in detail and sent by registered mail within 3 days following receipt of the relevant invoice.

In case of late payment, interest will be charged on the invoice  amount owing by operation of law and without the necessity of any prior notice of default at a rate of 1% per month from the invoice date. In the event of non-payment and in the event a reminder sent by normal post has not been effectual within 14 days, a fixed fee will be payable equal to 10% of the amount owing. We reserve the right in the event of non-payment of an invoice in part or in full by the due date or in the event of any other breach of the buyer’s obligations with respect to the agreement, to suspend the execution of or immediately terminate all agreements with the buyer by operation of law, without implication of default and without the need for any judicial intervention and to demand payment of all amounts owing, even with respect to invoices not yet past due, or to deliver goods only upon payment in cash, notwithstanding any earlier agreements or any other rights to which we may be entitled.

Not immediately responding to any shortcoming on the side of the buyer can in no way be considered as a relinquishment of our right to pursue this shortcoming at a later date.

 

11. Privacy & policy

Six Hugs & Rock ‘n Roll is committed to protect the privacy of our customers. We fully understand and respect the importance of privacy on the Internet, and take all pre-cautions to make your visit as safe as possible so you can trust your experience and shopping online.
The personal information you forward to Six Hugs & Rock ’n Roll will only be used in order to complete transaction sets and to assure you the best possible service. If you wish to end your subscription of information from Six Hugs & Rock ’n Roll, please send an email to shop@sixhugsandrocknroll.be

COLLECTION OF PERSONAL DATA

Six Hugs & Rock ’n Roll collects personal data and non-personal data that you forward when using sixhugsandrocknroll.be and associated online services. This occurs when you e.g. complete an order, contact customer service, scroll our website or perform certain actions such as subscribing to our newsletter. The personal data you forward include, but are not limited to: contact information, date of birth and payment details. Non-personal data include, but are not limited to: IP address, browser type, number of visits, popular searches, domain names and referring sites.

HOW IS YOUR PERSONAL DATA USED?

Six Hugs & Rock ’n Roll uses your personal data for the following purposes:
To create and maintain your personal account
Process your orders via our online services, send you text message notifications of delivery status. To let you know if there are any problems with your order.
To be able to analyse your personal data to provide you with relevant marketing offers and information & improve our systems that provide our online services

WHAT ARE YOUR RIGHTS?

You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete or irrelevant you can ask to have the information corrected or removed. Annually, you also have the right to request written documentation, free of charge, on the personal information we have on you on our account files. To request this information please contact shop@sixhugsandrocknroll.be. You can always unsubscribe from our newsletter every time you receive one.

WHO HAS ACCESS TO THE DATA?

Six Hugs & Rock ’n Roll does not sell your information to third parties. We do, however, share data with third parties when necessary to fulfill a transaction, complete a service, for administrative purposes, or when required by law. Any data that is forwarded to third parties is only to make sure we can deliver our goods to you. We will share your data if such sharing is required by law or to protect against potential or suspected fraud.

HOW DO WE PROTECT YOUR DATA?

Once we receive your transmission, we have technical and organizational measures in place to help protect your data from loss, manipulation, unauthorised access, etc. We continually adapt our security measures in line with technological progress and developments. We protect your data using encryption using Secure Sockets Layer (SSL). SSL is a function that encrypts all information sent between buyer and seller, including card information, so that card details cannot be read by external parties.

No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to us is done at your own risk.

 

12. Proof

All Parties accept the validity of electronic proof in the framework of their relations (e.g. e-mail, backups, etc.).

 

13. Rights of intellectual ownership

The content of this site, including brands, logos, drawings, data, names of products or companies, texts, images etc. are protected by intellectual rights and belong to Six Hugs & Rock ‘n Roll or third parties who own the rights.

14. Cookies

Six Hugs & Rock ’n Roll uses cookies to enhance and simplify your visit.

A “cookie” is a small text file that is saved on to and during subsequent visits, retrieved from, your computer or mobile device. Six Hugs & Rock ’n Roll do not use cookies to disclose information to third parties. There are also third-party cookies on our online services, which we use to collect statistics in aggregate form in analysis tools such as Google Analytics. Some of these cookies may track your behavior across multiple websites.
You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. However, please note that if you choose to disable cookies, you will not be able to take advantage of all features.

Six Hugs & Rock ’n Roll uses cookies from third parties to collect statistics in collected/aggregated form in analytics-tools such as Google Analytics. The cookies that are used are both permanent and temporary (session-cookies). The permanent cookies are locally stored files on your computer and/pr mobile unit.