FAQ

SIZE GUIDE

Overall our fittings are big. For example: a size 110/116 is big for an average 5 year old, perfect for an average 6 year old. The size refers to the cm of the child. So if your 6 year old is bigger then 116cm, you better take a bigger size. If it’s your first time ordering at Six Hugs & Rock ‘n Roll you can always call or email us to double check what size you should order.

62/68 – 6 months
74/80 – 12 months
86/92 – 2 year
98/104 – 4 year
110/116 – 6 year
122/128 – 8 year
134/140 – 10 year
146/152 – 12 year
158/164 – 14 year

PRODUCT CARE

Wash max.30o, No bleach, No dry clean, No iron, No tumble dry. When the print sticks together after washing it you can gently pull it from each other before hanging it to dry.

RESTOCK

Usually we do not re-stock sold out items and what is available online reflects what we currently have in stock.

HELP

Do you have a problem with placing an order? Or do you need some advice you can always call us at +32 (0)473 78 70 40 or e-mail us shop@sixhugsandrocknroll.be

LOGIN

Track your future orders, checkout faster, and sync your favorites. Just enter your email and we will send you a magic link that will sign you in instantly.

SHIPPING – PICK-UP – DELIVERY

TRACK YOUR PACKAGE

You can track your delivery with your tracking code on the website of bpost.

SHIPPING COSTS

The shipping costs depend on the country you live in.

CHANGES

If you made a mistake please contact us as fast as possible by emailing us shop@sixhugsandrocknroll.be to change or cancel your order. Once it is processed we can’t do any changes. We are not responsible for any delay, or missing, delivery due to a faulty provided address or late change request by the customer.

RETURN & EXCHANGE

If you live within the EU and are not fully satisfied with the chosen product you always have the possibility to return your item within 14 days after you have received the item. You will receive a full refund for the item, excluding the return cost for the item. We’ll give you a full refund within 14 days. Please return all items clean and still have all of their tags on so that we can sell them again. If you live outside the EU 30 days applies.

Please send us an email to shop@sixhugsandrocknroll.be with your order number to let us know you what you will return. Then pack your items in suitable package bag/box and send it to:

Six Hugs & Rock ‘n Roll
Bolwerkstraat 24
2018 Antwerpen

Please remember that all costs for returns is yours.

If we send you a wrong item, size or an item that has a defect please contact us at shop@sixhugsandrocknroll.be we will return the item on our cost. Please always mention the order number in your email and explain us the problem as clear as possible.

DELIVERY

We dispatch all payed orders between 1-3 days. Once your order is sent, you will receive a tracking number by e-mail to follow your package along its trip to your doorstep. Feel free to contact shop@sixhugsandrocknroll.be if you have any question regarding the delivery.

PICK UP

When you place your order you can choose ‘pick-up’ at our office Bolwerkstraat 24, 2018 Antwerp, Belgium, instead of delivery. Once your order is ready, we will send you an email and we will schedule your pick-up. This can be during the day or the evening but an appointment is required as there isn’t always someone present.

GIFTCARD

HOW TO USE THE GIFTCARD

On the gift card you will find a code that you can add to your shopping cart during checkout. Do not forget to click on the “apply coupon” and the receipt will be settled immediately.

The gift card is valid for 1 year

If the amount to be purchased is higher than my gift card, you can simply pay extra on the site.